Refund policy

Thank you for shopping with us at SVIELDA. We strive to provide you with the best products and service possible. Please review our refund policy below:

1. No Refunds: We do not offer refunds for change of mind or personal preference. Once a purchase is made, it is considered final.

2. Damaged or Incorrect Products: In the event that you receive a product that is significantly damaged or incorrect, we will gladly accept returns. Please contact us within 24 hours of receiving your order to report any issues. We may require photographic evidence or additional information to assess the situation.

3. Contact Us: If you encounter any issues with your order or have any questions regarding a potential return, please contact us at contact@svielda.com. We are here to assist you and will gladly address any concerns you may have.

4. Final Decision: Please note that SVIELDA retains the final decision regarding returns. We will carefully assess each case and determine whether a return is appropriate based on the specific circumstances.